FAQ

Please use the booking/contact us form to let us know which items are of interest; the date and location of your event and the number of guest you are looking to cater for, so that we can get back to you with more information. We will endeavor to respond within 24-48hrs if the booking is urgent (within the next 24hrs please call us immediately on 0421 591 036)

All quotes remain valid for 1 month only. Once payment is received a booking and price is confirmed. Our services and hire items are subject to availability at the time of booking.

All bookings must be confirmed to us in writing with a deposit paid for it to constitute as a valid booking.

Please be advised to book early as far in advance as possible to avoid disappointment.

Bookings are taken on a first come first served basis.

Preferably it would be best to book four to six months in advance so we can ensure we provide you with your exact requirements,

However we will always do our best to accommodate all last minute bookings.

Absolutely! The deposit is to secure the specific venue decorate and the date. We understand that for chair covers you may not know the exact numbers until closer to the time, so you do not need to finalize numbers until your final payment.

A deposit is required to hold our services for your date and includes your bond. The bond amount is calculated once the full list of hire items are finalized.

This BOND portion is only refunded after the event if all goods are returned or available for collection in as supplied condition..

The deposit will only be refunded if bookings are cancel at least 30 days prior to the hire date.  After this time the deposit is non-refundable in the event of cancellation or postponement.  It may be used at the discretion of Moments of Elegance as future credit.

All bookings for Christmas Eve, Christmas Day, New Years Eve and New Years Day require a $250 non-refundable deposit to secure the booking.

No.

Direct deposit /Internet transfer/Cash/Cheque

 

The hire charge for the products commences from the time that we dress the venue, and continues until the equipment is collected by moments of elegance staff. Or alternatively from when you collect the items until you return them to moments of elegance

 

 

You can make changes to your order up to 2 weeks in advance of the event. Changes may incur additional fees. Items can be added on as long as they are in stock when additions are requested.

 

 

The deposit will only be refunded if hire arrangement is cancel at least 30 days prior to the hire date.  After this time the deposit is non-refundable in the event of cancellation or postponement. It may be used at the discretion of Moments of Elegance as future credit.

 

 

YES, we are happy to arrange a consultation where you will be able to see some of our products and look through visuals and swatches. We understand how important this is and with our experience, creativity and attention to detail we will work with you to create a stunning finish!

 

 

Yes we can deliver Australia wide. Delivery costs are dependent on your location and will be calculated upon your quotation inquiry.

 

 

We are happy for you to pick up smaller or less fragile items. Items can be collected within 2 days prior to the event and must be returned within 2 days after the event. There will be a daily hire rate beyond these time frames if items are collected before or dropped off after the set times.

 

 

Absolutely not, we pride ourselves in having no hidden fee’s or last minute pop up charges

 

 

Yes.  Many clients request that we agree to Non-Disclosure Agreements, especially on events that involve celebrities, brands, PR or television.  We are also happy to agree to NDAs for private events. Our team is discreet, polite and respectful of the privacy of both individuals and organizations.

 

 

Yes. In our budget we have allocated a limited amount of funds to enable us to offer discounts for some registered charity events. Moments of Elegance is committed to helping worthy causes with their events. We are grateful for the assistance guidance and success we have had over the years and we are keen to help others where we can.